Terms & Condition

please read the terms & conditions carefully before you are placing the order. by using Urban Dulhaniya and/or placing an order you agree to be bound with the same as below.

These terms and conditions set out the basis on which you can use our online website (www.UrbanDulhaniya.com), Customer Support and Stores to place orders for items from Urban Dulhaniya. All payments would be made in favor of Urban Dulhaniya.  By ordering/purchasing goods from www.UrbanDulhaniya.com, it is implied that you have understood and accepted the mentioned terms.

Ensure that you enter a correct email address after which, we would send you an order acknowledgement email and order update email(s). The contract will be formed at the place of dispatch of the products.

shipping & delivery

We ship to any IN address as well as provide International Shipping almost all over the world. 
Delivery within India is free shipping and is not restricted to any order value applicable
For international shipping, shipping charges will depends on the dimension of the box or weight which ever is higher and the current price per KG to that particular country/city. It can only be determined once the order is placed or we can give an estimate amount when asked.

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict when they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on a case to case basis. Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our or any seller's, control, but are determined by your local government.

cancellation

You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances Any accepted cancellation beyond 24 hours will be exclusively at the discretion of Urban Dulhaniya & refund would only in the form of credit voucher code You can email us at UrbanDulhaniya@gmail.com for any cancellation request. Cancellation requests are not accepted through phone or online chat services. Products ordered during our Annual sale cannot be cancelled once an order is placed.

annual sale

The products ordered during our Annual Sale cannot be cancelled once an order is placed.
Discount coupon code is not applicable during the Annual Sale or on Sale Products.

Customized Products/Orders

Customization of the product with color and size change can be done as far as facric is available in stock.
Customized product cannot be reurned or exchanged unless there is any manufacturing defect.
There will be no discount available for the customization cost for any product.

Facetime or Skype call Orders

The products ordered during Facetime or Skype call cannot be cancelled once an order is placed.
There will be no discount available on any product purchased in facetime or skype call.
Products purchased during or on Facetime or Skype call will be eligible for returns or refunds only if there are any manufacturing defects. Accessories are not returnable.
Facetime orders will be charged an additional 10% shipping and service fees over the store prices. The fees includes the shipping charges to your location and a personal stylist.

fabric, embroidery, fit & finish quality

We are a brand name and we pride ourselves in giving the best quality products. So you can be rest assured that the quality of the products received and it will definitely surpass your expectations.
Most of the products listed on the website are clicked under Professional Photo Shoot studio lights & there might be a slight variation in terms of colour when the actual product is delivered.

order delay / cancellations due to delay

Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval on this matter. This may result in your order getting delayed.
Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for these measurements to be re-checked may delay an order.
At any point in time, during the garment construction process it cannot be canceled.

refunds

A cancelled order within 24 hours will result in a credit voucher code for future purchase OR refund in your bank account & Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
During peak periods such as Sales or Festive periods, processing returns may be slightly delayed.
Products purchased during or on Sale will not be eligible for refunds
At no point of time, we would issue refunds, more than the product value.